D'oh

Boy did I pick a bad day to try and cancel my Virgin/NTL/Whatever broadband..

You see I'm now satisfied with my PlusNet Broadband (by jesus, it's quick.. and you can get through to Customer Service in like five minutes and the call centre is in the UK, and they seem to know what they're talking about) so I wanted to end my association with Virgin/NTL/Whatever.

However today is a very bad day to try and get through to the cancellation department at Virgin Media.

D'oh!

Watchdog

Glad to see that consumer show Watchdog is tackling the issue of hoe happy people are with their broadband set up. I watched the show last night and, having had a very bad experience with Sky Broadband (in short, avoid), found myself nodding along with the woes recounted by the people interviewed on the programme. I particularly shared their pain when they came to discussing the amount of time to actually talk to a real person (up to 45 minutes with Virgin/NTL/whoever, about half that time with Sky, but taking three telephone calls and being passed from department to department in order to get anything sorted).

However I hope the people who have positive experiences are as likely to participate in the Watchdog Survey, not only to champion the providers who do a good job, but also as a guide to the other people out there..

Clicky, clicky

ISwitch

Well it looks like I've found a new broadband and telephone provider.

On the recommendation of Sean, I've signed up for PlusNet broadband, who will be offering me 8Mb broadband that's unlimited, plus free evening and weekend calls for considerably cheaper than I was paying BT and Virgin/NTL/Whatever separately. Tis quite a good deal actually, and well worth checking out if you're thinking of switching broadband (which, of course, from today becomes easier). Haven't actually binned off Virgin/NTL/Whoever yet, experience has taught me to err on the side of caution and get one internet service up and running before I attempt to move to another, but I am looking forward to the phonecall immensely (petty, I know, but they started it!!!).

Anyway, as always, will keep you informed of my misadventures and mishaps in persuit of cheaper internet! You know you love it!