Watchdog

Glad to see that consumer show Watchdog is tackling the issue of hoe happy people are with their broadband set up. I watched the show last night and, having had a very bad experience with Sky Broadband (in short, avoid), found myself nodding along with the woes recounted by the people interviewed on the programme. I particularly shared their pain when they came to discussing the amount of time to actually talk to a real person (up to 45 minutes with Virgin/NTL/whoever, about half that time with Sky, but taking three telephone calls and being passed from department to department in order to get anything sorted).

However I hope the people who have positive experiences are as likely to participate in the Watchdog Survey, not only to champion the providers who do a good job, but also as a guide to the other people out there..

Clicky, clicky